1. Basic policy
ACE Media Co., Ltd. (the Company) complies with Japan's Act on the Protection of Personal Information and other applicable laws, and endeavors to appropriately protect personal information handled through LED display import and sales, event equipment rental, exhibition booth construction, event planning and operation, and this website.
2. Information we collect
When you contact us, request a free quotation or materials, or conduct business with us, we collect your name, company, department, email address, phone number, address, event date and venue, inquiry details and information necessary for the transaction by appropriate means. In operating this website, the hosting service may record access times, IP addresses, and device and browser information.
3. Purposes of use
Personal information collected is used to the extent necessary for the following purposes.- Responding to inquiries, preparing free quotations and providing materials
- Equipment and service proposals, contracts, arrangements, delivery, setup and dismantling, and event operations
- Checking invoices and payments, maintenance and support, and communications concerning transactions
- Safe operation of services, prevention of misuse, and compliance with legal obligations
- Providing service and event information with your consent
If we change the purposes of use, we will notify you or publish the changes on this website as required by law. 4. Security management and retention
To prevent unauthorized access, leakage, loss or damage to personal information, we take necessary and appropriate security measures, including access control, staff awareness and protection of information systems. We retain information considering legal retention requirements and business needs, and appropriately erase or dispose of information when it is no longer needed.
5. Outsourcing and disclosure to third parties
We may outsource services such as delivery and system operation to the extent necessary to achieve the stated purposes. We select contractors appropriately and provide necessary and appropriate supervision. We do not provide personal data to third parties except with the individual's consent, as required by law, or as otherwise permitted by law. If transfer to a third party outside Japan is necessary, we will take the measures required by law.
6. Disclosure, correction and suspension of use
To request notification of purposes of use, disclosure, correction, addition, deletion, suspension of use, erasure, cessation of third-party provision, or disclosure of third-party provision records for retained personal data, please contact the office below. After verifying your identity or your authority as a representative, we will respond in accordance with applicable law. We will explain the required procedure when you contact us.
7. Cookies and temporary storage of form entries
Information entered in the inquiry form is temporarily stored in your browser's session storage so it can be carried over to the confirmation page. Entering information alone does not send it to us. When you submit it on the confirmation page, we save the inquiry and contact details in our management system for responses, quotations and case management. You may also choose to send it through an email app. Depending on your browsing environment and the hosting service, cookies may be used for authentication, security or other purposes. You can delete or restrict stored information in your browser settings, but some functions may become unavailable.
8. External links
External websites linked from this site, including manufacturer websites and map services, are subject to their respective operators' privacy policies.
9. Changes to this policy
We review this policy as laws or our services change and publish revisions on this website. Where notification, consent or other procedures are legally required, we will follow those procedures.
10. Contact for personal information inquiries
ACE Media Co., Ltd.
Representative Director: 呉 秀峰 (Go Shuho)
7F, Imasu Office Hamamatsucho, 1-18-11 Hamamatsucho, Minato-ku, Tokyo 105-0013, Japan
Last updated: October 29, 2026
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